Jacket Junction has been clearly strict over our quality measures since the time we started our work. That is the most vital reason behind our par performance and trust that is endowed upon us by our valued customers.
Before shipping, our team makes sure to monitor a product and cross checked as per your need and satisfaction. Having clients all over the globe brings tons of responsibility and thus we focus in surpass perfection and dedication.
However in a scenario of Return and Exchange, certain features need to be taken care of.
Requisites for Returnable Articles
– The jacket must be returned in its original packing.
– The state of the jacket should be as good as new with relevant official tags attached.
– There is a 30 days money back or exchange guarantee.
– For USA residents, we only accept returns through USPS courier service.
Requisites for Non Returnable Articles
– Custom made items and special orders do not fall in the category of returnable or exchangeable. These items are specially designed as per your request and desire, and cannot be returned over. However we offer alterations services for your order that can be made after paying very nominal charges ranging between $15 to $40, depending on the type of modification required.
– We process all orders exclusively to buyer’s size and colors as they select. We will not be able to offer refund or swap over in this particular matter. All size chart presented with detailed information for measuring your size on our website. If you have any question regarding size, please send us an email: [email protected]
– Worn or altered items will not be accepted. Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
– No refund/ return facility will be provided to the customer ordering more than two products at a time. This is to ideally limit the practice of people of a resale value and revisit the product in case there is no sale. This is also taken as an initiative to put down the practice of ordering different products for tryout and selecting only one.
How to Return
– Firstly in order to get an agreement for return/exchange, simply send us email at [email protected]
– Kindly mention your name, order number and email address which you used for placing the order. Our sales ambassador will get back to you within 48 working hours to serve you in finest possible way.
– Once you get the approval for return/exchange, we will present you with our Warehouse address in South Asia. Buyers are requested to send the package through local postal office with Tracking Number. Item returned through Courier services e.g DHL, FedEx will not be accepted.
– For any further questions, feel free and contact us at [email protected]
Refund & Processing
– Refunds will be procedure within approximately 7 to 10 business days after we receive your return.
– Refund will be made to your original payment method i.e. PayPal.
– Shipping charges are non-refundable.