Easy Return Policy
Jacket Junction has been evidently strict over our quality measures since the time we started our work. That is the most vital reason behind our easy return policy that helps to increase our performance and trust on us by our valued customers.
Before shipping, our team makes sure to monitor a product and cross check as per your needs and satisfaction. Having clients all over the globe brings tons of responsibility and thus, we focus in surpass perfection and dedication.
However, in a scenario of Exchange and Return, we take care of certain features satisfactorily.
Requisites for Returnable Articles:
– The jacket must be returned in its original packing.
– The state of the jacket should be as good as new with relevant official tags attached.
– Money back or exchange guarantee is valid for 30 days.
– For USA residents, we only accept returns through USPS courier service.
Requisites for Non-Returnable Articles:
– Custom made items and special orders do not fall in the category of returnable or exchangeable. These items are specially designed as per your request and desire, and cannot be returned over. However, we offer alterations services for your order that can be made after paying very nominal charges ranging between $15 to $40, depending on the type of alteration required.
– We process all orders exclusively according to buyers’ sizes and colors as they select. We will not be able to offer refund or swap over in this particular matter. All size chart presented with detailed information for measuring your size on our website. If you have any query regarding size, please send us an email at: firstname.lastname@example.org
– Worn or altered items will not be accepted. Jackets should be inspected upon receipt. Please contact us prior to returning/exchanging an item.
– No refund/ return facility will be provided to the customer ordering more than two products at a time. This is to ideally limit the practice of people of a resale value and revisit the product in case there is no sale. This is also taken as an initiative to put down the practice of ordering different products for tryout and selecting only one.
How to Return:
– Initially, in order to get an agreement for return/exchange, simply send us email at email@example.com
– Kindly mention your name, order number and email address which you used for placing the order. Our sales ambassador will get back to you within 48 working hours to serve you in finest possible way.
– Once you get the approval for return/exchange, we will present you with our Warehouse address in South Asia. Buyers are requested to send the package through local postal office with Tracking Number. Item returned through Courier services e.g. DHL, FedEx will not be accepted. – For any further assistance, feel free to contact us at firstname.lastname@example.org
– Refunds will be processed within approximately 7 to 10 business days after receiving your returned items.
– Refund will be made to your original payment method i.e. PayPal.
– Shipping charges are non-refundable.